Privacy Policy

The data controller responsible for your personal data is:

• THE LUXURY JOURNEY JEWELLERY L.L.C
• Registered address: Unit M06, Abdulbari Building, Al Ras, Dubai, United Arab Emirates
• Mobile: 971-50-2925083
• Email: Theluxuryjourneyjewl@gmail.com
• Location: Dubai, UAE

We operate as a luxury jewellery house in Dubai, United Arab Emirates, offering gold, silver, diamond, and fine jewellery, including bespoke commissions and private consultations.

Depending on how you interact with us, we may collect:

• Identity data — full name, title, nationality, and (where required for high-value jewellery transactions) Emirates ID, passport, or other government-issued identification for KYC / AML compliance.
• Contact data — email address, phone number, and delivery or billing address.
• Transaction data — purchase history, product preferences, payment references, invoices, and delivery details.
• Consultation data — style preferences, budget range, occasion details, and measurements shared during private or virtual consultations.
• Technical data — IP address, browser type, device information, pages visited, and approximate location derived from IP (via cookies or similar technologies, where consented).
• Communications — messages sent via our contact form, email, or social media.

We do not knowingly collect personal data from children under 18. If you believe a minor has provided us with data, please contact us and we will delete it promptly.

We process personal data only for lawful purposes:

• To respond to enquiries, book consultations, and provide customer service.
• To process orders, arrange secure delivery, and issue invoices (including VAT documentation where applicable).
• To design and fulfil bespoke jewellery commissions.
• To comply with UAE Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) obligations applicable to dealers in precious metals and stones (DNFBPs), including Customer Due Diligence where required.
• To send marketing communications only where you have given clear consent — you may withdraw consent at any time.
• To improve our website, security, and user experience (using analytics only with appropriate consent for non-essential cookies).
• To establish, exercise, or defend legal claims and comply with court or regulator requests.

Under the UAE PDPL, we rely on one or more of the following bases:

• Your consent — for marketing, non-essential cookies, and certain optional services.
• Contract performance — to fulfil orders, consultations, and bespoke commissions you request.
• Legal obligation — AML/CFT, tax, consumer protection, and other UAE regulatory requirements.
• Legitimate interests — website security, fraud prevention, and improving our services, balanced against your rights.

We do not sell your personal data. We may share it only with:

• Trusted service providers — payment processors, insured couriers, IT hosting, and email communication tools, under appropriate confidentiality terms.
• Certification and hallmarking partners — where needed to authenticate gold, diamonds, or precious stones.
• Professional advisers — lawyers, accountants, or auditors bound by confidentiality.
• Authorities and regulators — when required by UAE law, including AML reporting via authorised channels where applicable.

If data is transferred outside the UAE, we take reasonable steps to ensure an adequate level of protection consistent with the PDPL.

We retain personal data only as long as necessary for the purposes described above, including:

• Enquiry and consultation records — typically up to 24 months after last contact, unless a longer period is needed for an ongoing commission.
• Transaction and invoicing records — as required under UAE commercial and tax laws.
• KYC / AML records — for the retention periods mandated by applicable UAE AML regulations.
• Marketing preferences — until you withdraw consent or unsubscribe.

When retention ends, we securely delete or anonymise the data.

Subject to applicable law, you may request to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Erase your data where we no longer have a lawful reason to keep it.
• Restrict or object to certain processing.
• Withdraw consent at any time (without affecting prior lawful processing).
• Receive information about how your data is processed in clear language.

To exercise these rights, email Theluxuryjourneyjewl@gmail.com with the subject line "Privacy Request". We may need to verify your identity before responding. We aim to respond within a reasonable period as required by UAE law.

Our website may use cookies and similar technologies:

• Essential cookies — required for the site to function securely; these do not require consent.
• Analytics and marketing cookies — used only with your prior consent. You may reject non-essential cookies.

You can manage cookie preferences in your browser settings. A passive statement that "use of the site constitutes consent" is not used for non-essential cookies.

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure connections (SSL/TLS) for our website and careful handling of KYC documents. No method of transmission over the internet is completely secure; if you suspect a breach involving your data, please contact us immediately.

We may update this Privacy Policy to reflect changes in law, regulation, or our practices. The "Last updated" date at the top of this page will be revised when changes are made. Continued use of our website after updates constitutes acknowledgement of the revised policy where permitted by law.

For privacy questions or requests, contact:

• THE LUXURY JOURNEY JEWELLERY L.L.C
• Unit M06, Abdulbari Building, Al Ras, Dubai, United Arab Emirates
• Mobile: 971-50-2925083
• Email: Theluxuryjourneyjewl@gmail.com

Arabic versions of this notice can be provided upon request, in line with UAE consumer expectations for contractual and privacy information.